HORRIFIC SERVICE

You know Vodacom used to be the best but what happened? Once again I am without fibre for 5 F*#CKING DAYS 5 DAYS and it's like nobody cares. The only department who keeps in touch and responds is the Twitter Vodacom support department. But not one technician has called no feedback as to what the problem is??? How do you justify getting your money every month but you aren't able to provide a service for full month without any connectivity issues?