RM
Rebone M

1 reviews | Active since Nov 2016

24 Nov 2016, 19:38

Horrific Service

<p>I am very disappointed with the service I received from Vodacom call centres for the past two days being sent from pillar to post and every single person I dealt with passing the buck. This is the second horrible experience in have had with Vodacom . ..the first time was with my sim swap which I let slide but this time I won't accept it. I have three contracts under my name which I never fail to pay which means in turn I expect to be treated accordingly. I asked for my one contract to be cancelled instead it was upgraded and the one that was due for an upgrade was also completely messed up with! I am so furious as I stayed on the phone for a long time to resolve this but still failed to get it rectified. I want to cancel all 3 contracts and have nothing to do with Vodacom and their horrible service. I expect to be contacted by someone who actually knows their job!!!!</p>

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Replies (1)
Vodacom
Vodacom's reply25 Nov 2016, 06:27
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team