1 reviews | Active since Nov 2016
Horrific Service
<p>I am very disappointed with the service I received from Vodacom call centres for the past two days being sent from pillar to post and every single person I dealt with passing the buck. This is the second horrible experience in have had with Vodacom . ..the first time was with my sim swap which I let slide but this time I won't accept it. I have three contracts under my name which I never fail to pay which means in turn I expect to be treated accordingly. I asked for my one contract to be cancelled instead it was upgraded and the one that was due for an upgrade was also completely messed up with! I am so furious as I stayed on the phone for a long time to resolve this but still failed to get it rectified. I want to cancel all 3 contracts and have nothing to do with Vodacom and their horrible service. I expect to be contacted by someone who actually knows their job!!!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
