HORRIFIC SERVICE

<p>Vodacom messed up my account! Blocked my numbers and DELETED IT WITHOUT speaking to me VERBALLY!!!</p> <p>Spoke to incompetant staff and then a so called manager who actually SIGHED on the phone giving me the indicatication she is tired of understanding my situation. ON TOP of that tells me she cant do anything because its a PROCESS i must buy a new sim card !!!!!!! To my UTTER DISMAY , EXCUSE ME VODACOM , WHAT ???? I must buy something i already own. My sim card i OWNED IT! It was my number. My sim card which i paid for when taking out these contracts. YOU HAVE A **** NERVE TO TAKE MY THINGS AND TELL ME SORRY IF YOU WANT IT BACK PAY FOR IT !!!! WHICH IS R105.00 FOR EACH SIM CARD.</p> <p>I MUST ALSO PAY FOR RECONNECTION SERVICES OF R285.00 PER SIM CARD. TO RECONNECT I MUST PAY HOW MUCH ????? </p> <p>I HAVE HAD ABSOLUTELY NO SERVICE FROM THEM FOR 1 AND HALF MONTHS. IF I DO THE RECONNECTION THEY WILL STILL CHARGE ME FOR SERVICES BUT NOT FOR THE PHONE PLUS THE EXTRA CHARGES AS ABOVE, WHAT !!!!! DOES THAT EVEN MAKE ANY SENSE ????? I AM PAYING FOR A SERVICE I DIDNT RECEIVE ????</p> <p>WHEN THEY BECAME KEYBOARD HAPPY AND STARTED PRESSING BUTTONS AND BLOCKED MY NUMBER , I HAD AIRTIME AND DATA WHICH ALSO THEY WILL NOT GIVE ME BACK !!!</p> <p>IF I WANT TO DO THE ABOVE I MUST USE MY TIME TO GO INTO A STORE LIKE THEY TOLD ME THE LAST TIME TO DO AND THAT INFOMATION WAS WRONG. I MUST GO INTO A STORE AND GIVE MY BANKING DETAILS AGAIN WHICH THEY ALREADY HAVE. AND MY PROOF OF ID AGAIN WHICH THEY ALREADY HAVE..... I DID NOT TAKE OUT ONE CONTRACT THROUGH MY LIFE ... I HAVE BEEN A VODACOM CLIENT SINCE FOREVER!!!! And this is how i am treated for a mistake that wasnt even something i had no control over. But guess what if they spoke to me they would have known exactly what was wrong and seen that the problem wasnt on my side.</p> <p>Lastly.ONE OF THE CONTRACTS I CANCELLED THREE TIMES. ONCE I SENT A MESSAGE ON THEIR "VODACOM CONTACT US" ON THEIR WEBSITE NOBODY RESPONDED AGAIN. THEN I CALLED IN AND STILL THE CONTRACT WASNT CANCELLED BUT THE NUMBER IS ALSO BLOCKED NOW !!!!! A CONTRACT THAT IS OUT OF CONTRACTS NUMBER HAD BEEN BLOCKED!!!!</p> <p>AT THE VODACOM DIRECTORS AND CEOS , WE NOT SITTING ON MONEY TREES THAT BUYS US TIME. WE WORK HARD AND WHEN WE CAN WE ALSO TRY TO WORK IN EXTRA HOURS TO MAKE OUR EXTRA BUCKS !!!!SO, WHEN YOU PUT IN YOUR STUPID PROCEDURES AND PROCESSES TAKE THE CLIENTS WHO MAKE YOU RICH IN CONSIDERATIONS. WE ALL LIVING IN AN ECONOMY THATS GIVING US ALL HELL...SO STOP MAKING OUR LIVES MORE DIFFICULT. WE HAVE ENOUGH ON OUR PLATE. YOU CAN ATLEAST OFFER A SERVICE WE PAY FOR WITH US IN MIND.</p>