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Mamos M
1 reviews | Active since Jan 2019
04 Jan 2019, 20:34
Horrific service
Every time I call your call Centre I get the worst kind of service and it’s annoying really.... I don’t understand how I constantly have to call Vodacom to receive such horrific service.... So again after failed service I called and spoke to a very rudeeee young man. Wanted to find out if Vodacom is aware that their Social media ticket is not working again. ****** agent didn’t give me a chance to speak he was rude as helllll and refused to give me his name. I mean after 12 years of being with Vodacom for the first time ever I am more than ready to leave. I could bear all the other faults but this is just unacceptable I am boing inside here
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
05 Jan 2019, 09:00Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply05 Jan 2019, 09:00
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's replyOfficial
05 Jan 2019, 11:09Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that our records indicate that the Vodacom Social Media Team have also received your posting. A representative from their team will address this matter.
Regards
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that our records indicate that the Vodacom Social Media Team have also received your posting. A representative from their team will address this matter.
Regards
Consumer Website Team
Vodacom's reply05 Jan 2019, 11:09
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that our records indicate that the Vodacom Social Media Team have also received your posting. A representative from their team will address this matter.
Regards
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that our records indicate that the Vodacom Social Media Team have also received your posting. A representative from their team will address this matter.
Regards
Consumer Website Team