SP
Sven-Lee Prinsloo
1 reviews | Active since Dec 2018
21 Dec 2018, 12:49
HORRIFIC SERVICE
We have order a product from your online service, sorry but you can call it service , their is no service . You should call is online bad experience, we have order a product 2 weeks ago. Up until today we have only half of the product has arrived and we have returned it, From the 11.12.2018 we have being phoning and phoning and phoning explaining that the order that was attempted to be delivered is incorrect, with 0 progress Thanks to you and your bad service a 8 year old boy will be with out a Christmas present and me as i Father have to explain to him NOT THAT VODACOM HAS NO SERVICE ME THAT I AM a bad FATHER
THANK YOU
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Vodacom's replyOfficial
21 Dec 2018, 14:07 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply21 Dec 2018, 14:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
SP
Sven-Lee Prinsloo's updateReviewer Update
27 Dec 2018, 09:42Good Day,
So what a shocker, 100 excuses, 100 issues and 0 progress,
It’s been 11 working day and I am no closes getting my product that I ordered then the first day I ordered it,
My wife speaks with the supervisor Thubani, 2 min later I phone him “Thabani is on leave “ this is the kind of service,
We ask for an email address for Thubani and is manager, I was not even surprised that not even on of the email address worked,
Vodacom is this the kind of service to a loyal customer that have being with you for more than 10 years,
Thank you for that I had to explain to my Son that he will not get an Xmass present,
I got an email this morning, “Kindly be advised I have escalated your matter to back office whatever that means for empty promises”
OH WHAT IN THE SAME EMAIL “However all staff is on leave and will return in January”
HAHAHAHAHA WHAT A JOKE !!!!!!!!!!!!!!!!!!!!!!!
VODACOM YOU’RE A JOKE
SP
Sven-Lee Prinsloo's update27 Dec 2018, 09:42
Reviewer Update
Good Day,
So what a shocker, 100 excuses, 100 issues and 0 progress,
It’s been 11 working day and I am no closes getting my product that I ordered then the first day I ordered it,
My wife speaks with the supervisor Thubani, 2 min later I phone him “Thabani is on leave “ this is the kind of service,
We ask for an email address for Thubani and is manager, I was not even surprised that not even on of the email address worked,
Vodacom is this the kind of service to a loyal customer that have being with you for more than 10 years,
Thank you for that I had to explain to my Son that he will not get an Xmass present,
I got an email this morning, “Kindly be advised I have escalated your matter to back office whatever that means for empty promises”
OH WHAT IN THE SAME EMAIL “However all staff is on leave and will return in January”
HAHAHAHAHA WHAT A JOKE !!!!!!!!!!!!!!!!!!!!!!!
VODACOM YOU’RE A JOKE