1 reviews | Active since Oct 2017
Horrific service
I am not horrified by the service I received on multiple occasions, in store and the call centre. I have been a long standing client with Vodacom with multiple contracts. When I query my account I am told that the system is never wrong. But the information presented on the system is with no doubt correct. I mean it is impossible.. I am not being dramatic. A date can't change 3 times in 1 interaction. The system will only store what is entered. So the only reasonable argument is that Vodacom have a vast number of ***********, arrogant and unhelpful.
If anyone want to contact me, I suggest you listen to the call recording first.
Date: 08/03/2018 Time: 12:44 - 13:11 Call duration: 26min 47sec Ref # 1/ ********** **********
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Good Day Rozanne Koekemoer,
Thank you for taking the time to voice your enquiry. Kindly note that this matter was escalated with our quality support team that will address the matter accordingly based on the findings.
Regards
Randall
Good Day Rozanne Koekemoer,
Thank you for taking the time to voice your enquiry. Kindly note that this matter was escalated with our quality support team that will address the matter accordingly based on the findings.
Regards
Randall