Horrific service

Actually wish to give no stars but platform won't allow,Vodacom and their consultants lie and **** promises.

I logged a relocation , they had vuma come install a black box but that was it, the first consultant said I require a new router but when I called in to find out where my router is the second consultant said I didn't need one even up-to-date some consultants think I don't need a new modem, but I still have no Fiber from the 30th October 2021,everyone I speak to on a daily basis tell me a different story about how management works remotely as if a client don't exist, IV come to terms where I want no affiliation with vodacom yet it seems like I'm just a number to their list. i then requested cancellation where the consultant once **** again saying someone will call me within an hour we are now about +-24 hours later. So they don't want to fix my problem or cancel...that's why I choose this platform.currently paying for fiber which I don't have ,