HORRIFIC SERVICE

<p>I've been a client with vodacom now for years... I've never in my life experienced such service EVER...</p> <p>I took out a Sony Z3 when it just came out and i put it under water as its a water resistant phone, that didnt work... i claimed insurance and they gave me a new phone that was on a Friday, the Saturday night the phone fell and screen didnt work... I claimed for a new phn the Monday and paid almost R6000 insurance for a new phn... I had this phn for 3 years now and i tried to claim insurance coz it fell and i cant use it coz the screen is not working... Yesterday i spoke to a consultant he said my claim is in progress today he tells me they cant pick up the phone and i didnt update the insurance.... WHO WAS SUPPOSE TO UPDATE THE INSURANCE COZ NO ONE ADVISED ME TO DO SO... I CANT USE MY PHONE I RECEIVED AIRTIME WHICH WILL EXPIRE AND I CANT CLAIM ON AN INSURANCE IVE BEEN PAYING FOR 3YEARS... THIS IS UNACCEPTABLE!!!! They delivered a pocket router for me the other day whichis also not working i am not gonna pay for this...</p>