Horrific experience with Vodacom Black Friday order

Horrific experience with Vodacom on a Black Friday order that was placed. Delivery issues - driver not reachable for half of the day that delivery was scheduled, no assistance from Vodacom, and zero communication, internet only performed 10mbps on a 100mbps line, customer service was not helpful and arrogant - lies were told to me as well - full coverage was confirmed at inception of the application, and no call was logged for this after the online consultant said she logged a call. I have been told that I will receive communication from someone within 72 hours. This is pathetic service and I refuse to wait any longer for assistance. This isn't the first time I've had issues with Vodacom hence my frustration.