GH
Garreth H

1 reviews | Active since Dec 2018

12 Jul 2019, 13:43

Horrific Customer support

I had recently purchased a body glove screen protector from the vodacom store in Hemingways Mall, East London and not even a week into owning the protector, It physically fell off of my device! I took it back to the same store which had not given the box or the slip for the purchase back to me.

The manager at the store promised to contact me on the number provided to find a solution to the issue, but alas no contact has yet been established. With terrible customer support and horrifically bad products being sold in store I would urge any one to avoid shopping at this store and from purchasing any Body Glove products. To think a customer has to fork out hundreds of Rands on what is deemed a 'top quality' product just for things to fall apart and for all that money to be thrown down the drain is extremely disappointing

I urge as many people as possible to avoid dealing with this store to avoid false promises and a complete lack of after sales support.

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Replies (2)
Vodacom
Vodacom's reply12 Jul 2019, 14:46
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply17 Jul 2019, 13:02
Official
Good day Garreth

Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. 

As per discussion, your query has been resolved. 

Regards 

Vodacom Consumer Website Team 

Best regards,