Horrific Customer Service

It has now been almost 8 months since my Fiber was installed. I was suppose to get an Xbox with my order, but it was never delivered. Since then I have been phoning every week to find out what is happening with my delivery of my Xbox, but every time I have to hear that ether the item is not in stock or that someone will phone me back, but no call back with an update nether an sms or even an email. For a communications company this is really a sad story. On Saturday I phoned again to get an update and i have been advised that they have received stock and that a note has been made on my SR (SR190 ********** 82) that the stock was received. However, I still did not receive any call from anyone to arrange delivery nether that any contact me to advise that I will be receiving my Xbox soon. I am really sicken with the back office supports service, I dont think those people should deal with customers.