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1 reviews | Active since Nov 2016

10 Nov 2016, 18:10

Horrific Customer Service

<p>I've been unable to make calls from my phone now for 4 days. I've called Vodacom customer service about 1000 times since 4 days ago, and they've been exceptionally ***********. I've had calls dropped, been put through to incorrect departments, etc. Not once did I get a call back.</p> <p>I still can't make any calls and I'm sick of calling their retarded call centre agents and explaining the situation over and over. Their service has been apalling and nobody seems to even try and help.</p>

0
Replies (5)
Vodacom
Vodacom's reply11 Nov 2016, 09:25
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update11 Nov 2016, 17:21
Reviewer Update

Absolute bull**** reply. Nobody has contacted me yet.

's update16 Nov 2016, 18:42
Reviewer Update

@Vodacom so after 10 days of no service to a paying customer you now advised me to cancel my contract. This is unacceptably pathetic.

's update18 Nov 2016, 10:14
Reviewer Update

Still no contact has been made from Vodacom.

When I do call them, all they can tell me is that my issue is being looked at.

It has now been 12 days since I first logged the issue with them.

's update18 Nov 2016, 19:54
Reviewer Update

I thought I'd post the most recent interaction I've received from Vodacom:

Ernst Kuschke
7:50 PM (0 minutes ago)



to VODACOM


Hi,

I'm really not surprised that nobody called me. I'm quite surprised that you're employed to deal with customer queries whilst you have no clue how to do your job.

GET SOMEONE TO CALL ME.

Ernst

On Fri, Nov 18, 2016 at 10:12 AM, Ernst Kuschke wrote:

Rashieda,

You better get someone from your pathetic employer to call me today about my issue.

-Ernst

On Thu, Nov 17, 2016 at 3:50 PM, Ernst Kuschke wrote:

Could you just get someone to periodically update me rather than me sitting in the dark for almost 2 weeks?

Ernst Kuschke

-- SA Mobile

-- UK Mobile

Sent from my iPhone


On 17 Nov 2016, at 15:36, VODACOM wrote:

Dear E Kuschke

We would definitely not want to lose you, bu tI cannot confirm when the problem will be resolved.

Kind regards
Rashieda




-----Original Message-----
From: Ernst Kuschke
Sent: Wed Nov 16 16:24:56 GMT+0 **********
To: VODACOM
Subject: Re: EC-04FU-30ZK86 Re: Re: Re: Re:

Would you guys seriously rather lose me as a customer rather than resolving my issue?!

Ernst Kuschke
-- SA Mobile
-- UK Mobile

Sent from my iPhone

> On 16 Nov 2016, at 15:45, VODACOM wrote:
>
> Dear E Kuschke
>
> Please provide me with the details below in order to request a cancellation:
> - ID number
> - Postal address
> - Debit order details, i.e. bank name and account type
>
> Kind regards
> Rashieda
>
>
>
>
> -----Original Message-----
> From: Ernst Kuschke
> Sent: Tue Nov 15 22:35:42 GMT+0 **********
> To: VODACOM
> Subject: Re: EC-04FU-30ZK86 Re: Re: Re:
>
> Rashida,
>
> If this is not resolved by tomorrow, I'd like you to cancel my Smart S contract with VodaCom, as you're not upholding your side of the contract.
>
> Please credit my account pro-rata as discussed before sending me the bill for this month.
>
> Thank you.
>
> Ernst Kuschke
> -- SA Mobile
> -- UK Mobile
>
> Sent from my iPhone
>
> > On 15 Nov 2016, at 14:20, VODACOM wrote:
> >
> > Dear E Kuschke
> >
> > Yes they are looking at it. I understand your concerns and have requested priority.
> >
> > Kind regards
> > Rashieda
> >
> >
> >
> >
> > -----Original Message-----
> > From: Ernst Kuschke
> > Sent: Tue Nov 15 12:18:36 GMT+0 **********
> > To: VODACOM
> > Subject: Re: EC-04FU-30ZK86 Re: Re:
> >
> > Hi,
> >
> > Is someone actively looking at it? It's starting to impact my life and I'm considering just terminating this contract and getting a contract with another service provider.
> >
> > Ernst Kuschke
> > -- SA Mobile
> > -- UK Mobile
> >
> > Sent from my iPhone
> >
> > > On 15 Nov 2016, at 10:58, VODACOM wrote:
> > >
> > > Dear Ernst Kuschke
> > >
> > > I apologise for the delay, however the IT Team are still investigating the matter. Updates will be provided as soon as possible.
> > >
> > > Kind regards
> > > Rashieda
> > >
> > >
> > >
> > >
> > > -----Original Message-----
> > > From: Ernst Kuschke
> > > Sent: Mon Nov 14 14:14:00 GMT+0 **********
> > > To: VODACOM
> > > Subject: Re: EC-04FU-30ZK86 Re:
> > >
> > > Hi,
> > >
> > > I still haven't had any feedback and the issue persists. It's been 7 days.
> > >
> > > Ernst Kuschke
> > > -- SA Mobile
> > > -- UK Mobile
> > >
> > > Sent from my iPhone
> > >
> > > > On 12 Nov 2016, at 10:59, VODACOM wrote:
> > > >
> > > > Dear Ernst Kuschke
> > > >
> > > > Thank you for your feedback. I will provide you with feedback as soon as possible.
> > > >
> > > > I will also assist with a credit for a percentage of the subscription charges as a gesture for all the inconvenience caused.
> > > >
> > > > Kind regards
> > > > Rashieda
> > > >
> > > >
> > > >
> > > >
> > > > -----Original Message-----
> > > > From: Ernst Kuschke
> > > > Sent: Sat Nov 12 10:33:18 GMT+0 **********
> > > > To: VODACOM
> > > > Subject: Re: EC-04FU-30ZK86
> > > >
> > > > Hi,
> > > >
> > > > Yes the problem persists - it's now day 6 of spending hours on the phone with your *********** call centre.
> > > >
> > > > When I make a call, the call immediately gets terminated. There's no error message. The phone just says "call ended" - an iPhone.
> > > >
> > > > I expect to be reimbursed for the time I wasn't able to make phone calls.
> > > >
> > > > Ernst Kuschke
> > > -- SA Mobile
> > > > -- UK Mobile
> > > >
> > > > Sent from my iPhone
> > > >
> > > > > On 12 Nov 2016, at 10:21, VODACOM wrote:
> > > > >
> > > > > Dear Ernst Kuschke
> > > > >
> > > > > I attempted to call you, however there was no answer.
> > > > >
> > > > > I would like to apologise for the service received and all the inconvenience caused.
> > > > >
> > > > > Please advise if the cannot make problem is still ongoing. If yes, please provide the error message received when attempting to make a call. I have requested the Network and Billing Team to check your profile in the meantime.
> > > > >
> > > > > Kind regards
> > > > > Rashieda
> > > > >
> > > > > This e-mail is classified C2 - Vodacom Restricted - Information to be used inside Vodacom but it may be shared with authorised partners.
> > > > > ?This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link https://webmail.vodacom.co.za/tc/default.html "
> > > >
> > > > ?This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link https://webmail.vodacom.co.za/tc/default.html "
> > >
> > > ?This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link https://webmail.vodacom.co.za/tc/default.html"
> >
> > ?This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link https://webmail.vodacom.co.za/tc/default.html "
>
> ?This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link https://webmail.vodacom.co.za/tc/default.html "


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