Horrific Contract experience

<p>On 22 March 2017, I went on my app to buy every minutes and data to find that I am not allowed to make purchases as I am not the main account holder of MY OWN account. I then looked for my router which used to be linked to my main account and it wasn't there either. I then went on the website thinking that perhaps it's a system glitch on the app and to my horror I received the same error messages.</p> <p>I then contacted Vodacom's call centre to assist me and was advised they would look into it...nothing happened. Then on Sunday, 26 March 2017, I received an SMS stating my VODLTE contract has been activated???? I immediately contacted Vodacom thinking that someone committed ***** on my account opening a contract as they were still fixing my problem of not being the "main account" holder. They then advised me it was internet calling that was activated throughout the Vodacom network, without even informing me they were going to activate this??? I then looked into my queries I logged again just to find out the previous agent didn't log a proper report to the solutions team and that I had to redo it. The agent said the will deactivate the VODLTE contract and fix my problems will call be back in an hour....I am still waiting. I was told the problem would be resolved in an hour.That evening I then tried to buy minutes and data through *111# and it went through, stating that Vodacom will SMS me once it has been activated. That SMS never came through. I then contacted the call centre on 27 March 2017 and logged another complaint with the solutions team as I was already now boiling over as my bill has skyrocketed due to the minutes and data not coming through. I am a rep for a reputable company and need this things to do my job!!! The agent then gave me another reference number stating the out of bundle funds would be reversed....nothing happened. 29 March 2017 - last night, I received an SMS saying that i must reply NO if my query has not been resolved and someone will contact me in 24 hours....I AM STILL WAITING!!! </p> <p>Endless problems and my bill is sky high, who is going to pay for this???? I have been a client of Vodacom for 12 years!!!!!! I spend enough money with you guys. Why is nobody getting back to me!!!!!!!!!!!!! </p> <p>I just got another SMS saying I used R252 worth of data out of bundle!!! This is not my fault. Can someone please just do their job and sort out my problem. This is ridiculous and ********** customer service. </p>