Horrific Client Service

<p>I was called by Vodacom rewards in August offering me R60 additional for 5g data from my current cost of R149 for 1g with a free rooter.I accepted this offer and on 17 Aug i received this with an invoice for R120 which I them called customer care and no one could assist so me so I complained on hello peter. On the 1st of Sept my account was debited for a huge amount. I called customer care and they could help me with an invoice or a breakdown and i spent over 30 minutes on my cellphone and no one could assist me. I log a complaint on hello peter on 5 September and nothing from Vodacom. On the 12 th of September (7 days after my complaint) Dominic from Vodacom called me and send me an email advising that he will look into my query and promised and assured me that he will call me back becuase i was charged for a new contract. To date no call has been received. I called customer care again on 16 September and again I was tranferred to solutions and then to after care sales and no one could help. They did not know Dominic and could not trace the reference number on his email. The lady them esclated my query which i received an sms confirmation. No one has called me to let me know what is going on and why I have been charged for an additional contract. Today i received an sms advising that my query has been CLOSED. How is this possible when I was not informed about what is going on. This is unacceptable from Vodacom especially since they called me to offer me this reward. I have been a loyal client for 10 years and this is how I am treated. This makes me want to change my service provider. Disgusted and horrified about the service from Vodacom. I would love to share with experience with other service providers so they can take Vodacom's clients.</p>