HORRIFIC AND DISAPOINTING CUSTOMER SERVICE

<p>I am a very ****ed off customer at the moment.</p> <p>I am totally disgusted to be a Vodacom customer!</p> <p> </p> <p>Your service call center team are a bunch of ***** and does not know what they are doing!</p> <p>They are either very bad ***** or can not simply read the computer screen of what its informing them!</p> <p> </p> <p>Sadly, what i am complaining about is not about the fact that this is a once off problem, but this is now happening to me for the second time in a row!</p> <p> </p> <p>On my first upgrade it toke Vodacome practically nearly two week to deliver my order after confirmation have been done, and now its happening again for the second time around.</p> <p> </p> <p>Thinking that i can give them the benefit of the doubt, because my father have been a loyal customer of them for nearly years and it only made sence for me to go with the obvious, now two weeks ago (14/11.2016) have placed an online order on a package with the reference number of C7DP6H and eventually after two days i have received an order number of 1- ********** 4591.</p> <p>Not once have i received further communication from Vodacom again, it cost me to phone in the whole time to follow up on the status of my order.</p> <p> </p> <p>Yesterday i was informed that all is on track and that i should receive my order today ( 22/11/2016), and that the service consultant would send me a sms with the waybill and tracking number. Up until now i have received plain NOTHING!</p> <p>I phoned in again today, three times! First time i was told that my order have been place on back order, because there is no stock! Bull****!, because when i first placed the order i was told by the consultant that there is stock available! When i was still busy speaking to the consultant explain that, she just bluntly put the call on end! So it cost me to phone back again! The second time, the call was answered but there is no one talking on the other end, i can hear that she is having a laughing conversation with someone but ignoring the phone call that she had answered!</p> <p> </p> <p>The third atempt, the gental man that i had a word with was absolutely arrogant! Have no respect for the customer to talk finish to get his say in it. I was informed from him that RAM couriers have a problem by not being able to see my delivery address.... So i told him why am i getting now all of the sudden in a time frame of 5min two different excuses! He than started getting all up rupped with me! So because of all this fraustration i hung up, before being brutally rude over the phone....</p> <p> </p> <p>Currently i WILL tell Vodacom to shove the Tablet up where the sun does not shine and hope that it gets stuck in the process of doing so! I will NEVER EVER AGAIN do business with them, i know that i have said so before, but to experience the same level of service twice is really pathetic!</p> <p> </p> <p>I am now waiting very patiently for my contracts to end with Vodacom and i will NOT be renewing them, i will rather go to another service provider!</p>