HORRIF FIRST EXPERINCE WITH SA SUPPOSED BEST NETWORK - VODACOM IS FAR FROM IT

Beyond disgusted at the service I have received - i work for a Telecoms company I know processes behind ordering a Fibre line -

Signed up a fibre contract on the 11 March 2021 to date (23 April 2021) I don't have any service

I have been calling the call centre *** every single day for a month after over 17 escalation emails from customer support and 2 technician visits - NO CONNECTIVITY

after harassing Vodacom for an LTE while I wait for my fibre - I get sent the router and sim and guess whats - NO CONNECTIVITY

since the 9 April my fibre router configuration and LTE sim activation has been sitting with a technician JADE who has done nothing about it

Your name is officially tarnished because of the horrible first experience with you .

I have signed an SLA with you to provide a service within a certain period - this is now a matter of being reported to The ombudsman before I receive any PROPER service from you