LM
Lerato M

1 reviews | Active since Nov 2011

04 Apr 2023, 07:21

Horrid vodacom customer service

My journey with horrible vodacom service continues, with empty promises and no follow up close to a year now . I have been promised to be contacted after writing a follow up review on this platform, which now I believe is an automated response to Hellopeter’s site to costumer experiences ,because the response is the same after every review. This tells you a lot about a company’s costumer relation ideology. I suspect their motto is “ as long as we get paid the costumer is good “. Horrid service indeed.

0
Replies (2)
Vodacom
Vodacom's reply04 Apr 2023, 07:51
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team 
LM
Lerato M's update04 Apr 2023, 08:06
Reviewer Update
The reply is automated with a promise to get back to me as always.