Horrid vodacom customer experience

Vodacom has continued to play ignorance to my complaint, as I have posted on hellopeter site continuously and getting a message a promissory reply to get back to me and thanking me on alerting them of my complaint. It is approaching a year now ,since I lodged my complaint. Vodacom is not serious on customer service or they do not care about “other customers “, Is it a racial issue? I don’t understand how they pride themselves on such behaviour.