Horrid service from Vodacom

I placed an online order with Vodacom on the 24th of November 2024. It was for a Black Friday deal.

After my application I received a sales quote with the details of my order which was a 5G home Internet bundle and 65 inch TV. I noticed they put an incorrect address on my sales quote and I proceeded to contact them to notify them of the incorrect address. The Vodacom agent advised me that there's nothing that can be done about that incorrect address and that I would have to wait for them to hand over my order to the courier and then I should talk to the courier to correct the address (Mind you I'm in Germiston and my order was sent off to Durban because Vodacom advised they couldn't change the address)

I contacted the courier and they advised that I needed to contact Vodacom to correct my address and then Vodacom should contact the courier and update the correct address.

I then contacted Vodacom and spoke to an agent who reassured me that she has updated my details and will notify the courier of the correct address. She also notified me that my TV will not be in the order, but instead a voucher to claim the TV. I said okay.

Fast forward two weeks later - no updates on my order. I phone Vodacom again and speak to an agent. They advise that the address is still the incorrect one and was never corrected by the previous agent.

The order gets returned to Vodacom, I see on the waybill. I phone Vodacom again asking about my order, and they advise someone will contact me to explain the process.

No one contacts me. Again I phone Vodacom today on the 20th of January 2025. I am told that they have to give me a new order and that I will not get the TV. The agent tells me that of all the people who ordered the TV in the black Friday special only 2 people got TVS. So how does that work? And what about my voucher for my TV that was in my order that they sent off to another province? Wad it taken and given to someone else and this is why you guys don't want to give me my order? How can you run a black friday special for only 2 people? Why was I reassured that my voucher and router are in my order and then it gets taken away?

-100 stars.