ZN
Zine N

1 reviews | Active since Jul 2011

18 May 2015, 15:58

Horrid service from Vodacom

Hello Peter<br> <br> If you can assist me.<br> I have an issue with my vodacom data account.<br> They have billed me for R10 000.00 for data charges.They have offered me letter to reduce the amount and to get schedule payments to settle the account.I called Vodacom and have been sent from pillar to post having to re explain myself over and over again just to get someone whom can assist me in paying this account.<br> Finally today they have cut off my business line and still no feedback to whom can assist me.<br> <br> I have had enough .If they are willing to have Cell C buy off my account they must please send me the amount outstanding so to settle and move on to Cell C hopefully their service will be better than what i currently have.<br>

0
Replies (1)
Vodacom
Vodacom's reply19 May 2015, 13:46
Official
Hello zine,

We do thank you for the posting.

The matter will be referred to a consultant who will investigate and assist with resolution.

Kind regards
Vodacom Consumer Website Team