HS
Hilde S

1 reviews | Active since Nov 2016

20 Jan 2017, 09:29

HORRID SERVICE FROM VODACOM

<p>WHEN WILL MY INVOICE ENQUIRY BE RESOLVED? WHEN WILL I RECEIVE WRITTEN FEEDBACK FROM VODACOM/. I REFUSE TO SPEAK TO YOUR RUDE CALL CENTER AGENTS. WHO IS BY THE WAY NOT S****ED TO DEAL WITH IRRATED CLIENTS. THIS IS OUTRIGH ******ION. *********ING LOYAL CLIENTS WITH THREATS TO CUT MY LINE AFTER I'VE PAID MY ACCOUNT FOR 16 YEARS. UNTILL TO f*(* MY BILLING ON MY 2 UPGRADES DUE TO THE YOUR UNS****ED STAFF. NO RESPECT SHOWN TO YOUR CLIENTS,. NO COMMUNICATION AS REQUESTED IN WRITING. NO RESPONSE ON MY HELLO PETER COMPLAINTS. NO CO-OPERATION. NO ASSISTANCE. WORST EXPERIEINCE OF MY LIFE. AFTER 16 YEARS...... HORRID EXPERIENCE. I WANT THIS RESOLVED. VODACOM BECAUSE IF YOU CUT MY LINE I WILL GO TO EVERY SOCIAL MEDIA PLATFORM - BEELD/CONSUMER BOARD/OMBUDSMAN AND I WILL CALL CARTE BLANCHE TO DO A SURVEY ON HOW VODACOM ACTAULLY TREATS AND MESS CLIENTS AROUNG. I AM DONE ASKING 117 HORRID CALLS. (WHERE I COMPLETLY LOST IT THE LAST TIME) 5 HELLO PETER COMPLAINTS AND STILL N O T H I N G</p>

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Replies (2)
HS
Hilde S's update20 Jan 2017, 09:32
Reviewer Update

ACCOUNT NUMBER: NM 098752-7

Vodacom
Vodacom's reply20 Jan 2017, 12:06
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team