Horrid service at Vodacom

I came to Vodacom Ferndale Randburg 3 half weeks ago, spoke to the consultant about a contract on fibre, he gave a price, checked coverage and asked for bank statement and id. After 3 weeks no called or emails.. I called and he said he needed my bank statement again ... ( Calvin Ruhling)'.. then it was a delay at credit vetting . Today 3 half weeks later we can't.get.the deal as.the provider doesn't serve our.area. no calls or emails until I called. Service was and is non existent.