1 reviews | Active since May 2016

28 Apr 2017, 11:44

Horrid Service

<p>We upgraded my wife's contracted, so we explained to the consultant that i will be using the phone with my number.</p> <p>About a week ago i was held up and ****** we submit the insurance claim when they contact my wife this was the response " hi confirmed who she was and then they drop the bomb sorry that device is not insured with us ok bye.</p> <p>so why are we paying insurance then real rip of. So then who is to blame becuase we took insurance via vodacom and not with sure cell. I guess all they care about is make make.</p>

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Replies (2)
Vodacom
Vodacom's reply28 Apr 2017, 12:43
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply08 May 2017, 15:32
Official

Dear Sunil Sewcharan,

As per our discussion telephonically, the matter has been resolved.

Regards,

UW