Horrid customer service

I am embarrassed to say that I was once a Vodacom employee. I had the unfortunate experience of being on the other side and got a first hand experience of how customers are treated. Called into the customer care line on Sunday morning, 11 Sep 2022, to cancel my one contract. I was assisted (read not assisted) by a lady called Sbongile, if my memory serves me well. What started off as a cordial conversation soon turned sour as my request to her was that although I appreciate her upselling efforts and retention attempts but all I request is for the contract to be cancelled. Her attitude went from 100 to 0 very quickly. I was told to listen to understand and to calm myself down. In summary, when I finally managed to get a word in, I proceeded to tell her that I am disappointed that this is what our customers have to deal with, before I could finish my statement she kindly hung up the phone. I am sorry to all customers that have to deal with such atrocious service.