AP
Audene P

1 reviews | Active since Oct 2016

13 Oct 2016, 08:38

Horrid Customer Service

<p>I have recently upgraded my contract and I am so disappointed that I did I should have cancelled it.</p> <p>To have my device delivered is all good but the incorrect sim card.</p> <p>To have to call every single department at vodacom and still no help. I have been without my phone for 4 days.</p> <p>Your complaints area is useless no resolution to date. I need my nano sim card for the s7. </p> <p> </p> <p>Called all the call centres and not one person can sort this out. </p> <p>Thando Madinane </p> <p>Beryl </p> <p>malaika sheriff ********** <p>Tracy Latchanna ********** ********** <p> </p> <p>I have no device due to this errror and this is rather frastring that there is no accountabilty. </p> <p> </p> <p>I need this resolved</p> <p> </p> <p>My contact number ********** </p> <p>Regards<br /> Audene</p>

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Replies (1)
Vodacom
Vodacom's reply13 Oct 2016, 09:47
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team