LM
Lebogang M

1 reviews | Active since Aug 2012

02 Apr 2021, 08:12

Horribly ****iest fibre service from Vodacom & Vumatel

Horribly ****iest service EVER for fibre installation/activation from Vodacom and Vumatel. Do yourself a favour and explore other alternatives instead of singing up with Vodacom & Vumatel. Application done on 19 February 2021. Devices delivered in March 2021 from both Vodacom & Vumatel. It's now April 2021, still no activation at all. Endless excuses from Vodacom. Draining and absolutely appalling. Worse part is that I we have been a Vodacom customer for over 20 years, no fail. The height of customer loyalty and retaining, showed a middle finger by Vodacom. Of our numerous long calls, spoke to some Nkateko at VodaFibreInstallations, who was just as useless

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Replies (1)
Vodacom
Vodacom's reply02 Apr 2021, 08:35
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team