Horrible Vodacom Support, more than 3 weeks without internet

I have now been without internet from Vodacom for three weeks despite paying for a contract. After several calls to customer service, I am still no closer to having working internet. Each time I call, I am promised that someone will get back to me, and I am told the issue has been reported to the technical department. Yet nobody bothers to follow up, and no solution has been provided.

If I didn’t have backup internet from another supplier, I would have been unable to work for over three weeks. This is unacceptable for a service provider that claims to offer reliable connectivity. The lack of communication, accountability, and urgency is shocking.

I am posting this here because Vodacom has left me with no other option. Their failure to resolve the issue or even provide updates shows complete disregard for their customers. There seems to be no end in sight, and I am extremely dissatisfied with the service.