ZL
Zilong L
1 reviews | Active since Jun 2010
07 Jan 2020, 11:41
Horrible Vodacom services!!
My upgrade done via vodacom online, Order returned (because of faulty device received) on the 23rd of December 2019. RAM pick up *** clearly showed the device was sent to vodacom warehouse and received by the person called Shane. After numerous follow-up phone calls with vodacom, they still say they didnt have a return number, and vodacom blocked my number to call them on 082 135, ***4, ***, etc.etc. Well done! Vodacom, this is how you treat your customers!! And more, please vodacom tell me who is responsible for this issue? Online refers to cancellation, and cancellation refers it back to online! You are playing a ping pong game!
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Vodacom's replyOfficial
07 Jan 2020, 14:28Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Jan 2020, 14:28
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
ZL
Zilong L's updateReviewer Update
23 Jan 2020, 14:30NO vodacom, you are lying! I don’t receive any credits to date! Stop lying to the public! Since you re-activated my contract, I was given less than half of the subscription Smart XS+. All my previous accumulated airtime, data, and messages are gone
ZL
Zilong L's update23 Jan 2020, 14:30
Reviewer Update
NO vodacom, you are lying! I don’t receive any credits to date! Stop lying to the public! Since you re-activated my contract, I was given less than half of the subscription Smart XS+. All my previous accumulated airtime, data, and messages are gone