HORRIBLE VODACOM SERVICE FROM MANAGEMENT AND MULTIPLE CONSULTANTS

after waiting for 3 days for a technician to come out to assist with my line being down i find out nothing was ever escalated to vumatel. i have called in every day for 3 days twice a day and spoken to multiple vodacom consultants during this time i find out that none of them did their work to assist me. I was told to wait 24-48 hours for a tech to come out but everytime i called in there was a different story and they place the blame on vumatel. i escalted this HORRIBLE SERVICE from vodacom to a manager and none got back to me after i was told the manager will escalate it personally and send me the ref number, NO ONE got back to me or gave me feedback until i called in again. and now they want me to wait another 2 days before anything can happen while i sit without Wifi.