Horrible Vodacom service

I had an unauthorised upgrade on one of my numbers in March. Called them to notify them, after multiple engagements with them them they agreed to do collections which they did on the 16th of June.

A while after collection I checked my account only to realise it has not been cleared. I phone and they tell me they suspect *****. It's been more that 6 months of follow up with them and sent sent back and forth. Only today they tell me to send it to ***** unit. I mean it took them more than 6 months to figure that out. I'm so ****ed off with vodacom. Now this appearing on my credit background as though I'm in arreas because i refused to pay for something I did not ask for. This has caused me much anxiety since I like keeping my things in order.

What a mess of a service and *********** call center consultants.