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Vasie E

1 reviews | Active since Feb 2021

23 Aug 2021, 15:39

Horrible Vodacom Service

I have been a vodacom Business fibre customer from January 2021 and have had nothing but headaches from them. Most recently my internet has been extremely slow and intermittent. I reported the issue to them on 15th August 2021. I was told that after they reboot on their side they would call back. Nothing happened. I called again. This time I was given an "SR" number and was told the issue would be resolved shortly. Nothing happened. After repeatedly calling they eventually started sending me sms's that simply said Vodacom: "We are still in the process on restoring your internet services. Further updates will be provided to you." No details as to when or who will assist. Without notice, as I was about to leave home on 20 August, a technician pulled into my driveway indicate that he was there to sort out my problem. He worked for about half an hour and left without giving me an opportunity to test the internet. Guess what, it was still out of order. So I called tech support again. This time I was promised that I will receive a call the very same day. I am now typing this review from home using data from a different service provider. Sometimes cheaper is also worse. I will not recommend Vodacom to anybody.

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Replies (1)
Vodacom
Vodacom's reply23 Aug 2021, 15:56
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team