Horrible Vodacom service

Extremely poor service, the calls are dropping every time I am trying to upgrade. I eventually did upgrade online as the two stores didnot have my required device on hand. Ram, the courier services is totally horrible, total disregard for customer service, we are just another number in their system. I requested my device to be delivered before 12pm, it was always brought after 12pm when I was not available. Eventually teh device has been returned back to Vodacom. Now the drama starts. Every time I call to re instate my upgrade, the call keeps on dropping and no one bothers to call back. It's frustrating to speak to 6 consultants about the same issue! Vodacom does not respect and value its loyal clients. I have been a loyal Vodacom client since 1997, when they had the GSM Vodafone shops around. My phone bill may not be much as a loyal subscriber my bill is R1000 per month. But multiply this x 1000 unhappy customers like myself and do the math, thi is the revenue you would loose because of lack of customer service.

I am now going to upgrade with MTN, because they seem to value loyal subscribers.