Horrible Vodacom Sales or account departments

I recieved an sms from debt collectors that i owe vodacom over R30 000, i thought its an error as i never opened nor used any vodacom services. debt collectors call me to arrange and i tell them i dont have account with vodacom. I then decide to go to vodacom to confirm, then i see an account oponed in my name with clearly **** ID copy with bold big ID numbers, the ID is not even certified but an account was opened. i was never called concerning this account i only get informed by debt collectors. Why did vodacom not call me when the account was not paid after they decided to give a *****ster an account without proper verification?

Why are they not doing proper verification of documents before issuing accounts. NB i never lost my ID not even a drivers so that ID was definately never a copy of my ID even the date when the ID was made is not the same as my ID, the only thing that is the same is the ID number and names.