FO
Fatima O
1 reviews | Active since Oct 2019
24 May 2021, 16:32
Horrible VODACOM POOR USELESS SERVICE.
Vodacom, the poorest service provider ever. Failure to acknowledge cancellation request and provide a solution to home WIFI switched off without reason since 8 May 2021 up to date. Each day you hear that they are investigating. No technician and no manager wants to come and speak with us. It is everyday the same escalation that occurs so I think its best the matter be taken up with higher parties.
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Vodacom's replyOfficial
25 May 2021, 07:14 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply25 May 2021, 07:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team