Horrible Vodacom Online Experience

<p>I ordered a phone online, however I was told that the model has been discontinued after my application had been accepted. I understood that this mistakes happen, and hence I chose another phone. I have now been told that the new application can not be processed util the previous on the system is cancelled. The only person who can apparently cancel the order (the lady who initially accepted it) is not available. I left numerous messages for her, but no response. This has been going on since last week. I thought the online/telephonic service was suppose to make thing easier and more efficient, but I now regret not just going to a store, I would have my phone by now!! Can someone from Vodacom please urgently assist me?</p>