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Itumeleng M

1 reviews | Active since Mar 2021

26 Mar 2021, 17:02

Horrible Vodacom insurance treatment and call record lies

I took out cellphone insurance with Vodacom. Lost my phone end of Feb 2021 went to put in a claim and it was rejected due to usage. I don't understand why a handset insurance would be linked to usage of a sin card. I pay for the phone insurance separately from the sim card. I requested the call recording from the day I took out the insurance in the beginning of March 2021 and till today they can't find that recording and won't process my claim. Talk about a *******. Taking insurance was the worst mistake I could have ever done with vodacom

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Replies (2)
Vodacom
Vodacom's reply27 Mar 2021, 11:07
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
Vodacom
Vodacom's reply29 Mar 2021, 13:37
Official
Dear Customer,
 
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
 
Please be advised that the feedback you were provided is correct. Please fami****ize yourself with the terms and conditions.

https://www.vodacom.co.za/vodacom/terms/vodacom-device-insurance
 
Regards
 
Consumer Website Team