PS
Petrus S
1 reviews | Active since Apr 2020
24 Apr 2020, 10:27
Horrible Vodacom Fibre Support
I've had a bad fibre connection for three straight weeks and the vodacom team has done nothing to assist me. I've called them, sent emails, and even asked for assistance on Twitter. The closest I've come to a resolution was an agent saying he'd log a call to have a new router delivered to me. I've been waiting a week for that and no responses when I ask for feedback
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Replies (5)0
Replies (5)
Vodacom's replyOfficial
24 Apr 2020, 10:58Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply24 Apr 2020, 10:58
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Petrus S's updateReviewer Update
24 Apr 2020, 18:35I got called by an agent. He said he would have a chat with the person who currently has my SR under their name. Lets see how long I'll wait again for any form of feedback
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Petrus S's update24 Apr 2020, 18:35
Reviewer Update
I got called by an agent. He said he would have a chat with the person who currently has my SR under their name. Lets see how long I'll wait again for any form of feedback
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Petrus S's updateReviewer Update
25 Apr 2020, 17:42Still no word from the vodacom team. I called in myself. The agent said he would send an email and Cc me. That of course did not happen. No reply on Twitter. No replies here either. Looks like it's time for me to switch providers
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Petrus S's update25 Apr 2020, 17:42
Reviewer Update
Still no word from the vodacom team. I called in myself. The agent said he would send an email and Cc me. That of course did not happen. No reply on Twitter. No replies here either. Looks like it's time for me to switch providers
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Petrus S's updateReviewer Update
07 May 2020, 12:38The issue has NOT been resolved. Who updated it as resolved and who did they get the confirmation from??
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Petrus S's update07 May 2020, 12:38
Reviewer Update
The issue has NOT been resolved. Who updated it as resolved and who did they get the confirmation from??
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Petrus S's updateReviewer Update
07 May 2020, 12:47The whole Fibre support are needs improvement! Four straight weeks of horrible internet, multiple calls to your agents, multiple incidents logged and NOT ONE person can resolve my issue???
PS
Petrus S's update07 May 2020, 12:47
Reviewer Update
The whole Fibre support are needs improvement! Four straight weeks of horrible internet, multiple calls to your agents, multiple incidents logged and NOT ONE person can resolve my issue???