Horrible Vodacom Fibre service!!!

We have recently come to the end of our Vodacom fibre 24 month contract. We stay in an area where the only fibre supplier is Vodacom - so we had no choice but to use them… we could live with the intermittent “reception loadshedding” which became more regular in the past year, but in the past few months we noticed a drastic decline in our internet speed. Every few days we would call the call centre who did a “reset” and then the speed would be fine for a day or 2… when it became time to renew our contract we decided to use Vodacom again - but what a mistake!! Unknowladgeable staff at the sales centre that dont even know the products that they have to offer, technicians that dont pitch for the installation appointment and absolute horrible customer service at the call centre makes us extremely unhappy that we renewed our contract. We are still waiting to hear from the technicians who didn’t call after they missed their appointment, and we are still waiting for a call back from the dozen or so people at the call centre who would “get back to us soon”… what a joke! Dont even get me started on the numerous dropped calls during the call centre conversations. We spent Christmas with 1.3mb/s and a house full of foreigners who struggled to call their loved-ones over Zoom. What a bad reflection on our country. Such a shame