Horrible Vodacom fibre service.

I took vodacom fibre years ago and contract expired longer ago and since then i have been on month to month, but in January 2023 my wifi stop working and I've been trying to getting it fixed with no luck, eventually i decided to cancel it as my bank is debited but no service provided by vodacom, all they do is blame it on Vuma, but the issue is not with ONT Vuma came and put new ONT box and confirmed it that connection issue is caused by Vodacom router that doesnt work and vodacom keep telling me to restart the router million times I've done this but it doesn't help. So I decided to phoned in to give notice for cancelation but i was given lot of reasons not to cancel and force to take a 24 month contract to sort out the issue of which i told the lady I dont want a new contract why should I take a new contract when im already paying a month to month account, than she gave me a reference number and said that cancelation department will contact me but it never happened, right now all I get is that my service has been restored but on my side its still not working. Vodacom is a horrible bunch of ******* out to ***** your money while giving u zero service, network has been down since the 3rd of January 2023 to this day i cant connectit keep saying incorrect IP. I just want this account cancelled i have called, emailed but still I haven't received confirmation of my cancelation. Currently I have to buy data but yet I'm still debited for wifi that doesn't work, this really not right and it's affecting my studies at Unisa now.