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Nhlaka N

1 reviews | Active since Jan 2020

15 Jan 2021, 10:46

Horrible vodacom fibre service

I have been trying to cancel my vodacom fibre for a month now and no one at Vodacom is able to assist me. To make matters worse, I have been trying to complain about the wifi that was sold to me, that the sales consultant **** to me and no one at vodacom is paying attention to me and I have to call every week to try get assistance from a manager and no manager has contacted me in over a month. Horrible service from Fibre, sales and customer care

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Replies (1)
Vodacom
Vodacom's reply15 Jan 2021, 11:18
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team