horrible vodacom experience

<p>After ****** phone, I couldn't claim from insurance. This was due to the fact that I had not upgraded my insurance which was news to me as I had been told that this was automatically done by vodacom. This proved to be the reason why I couldn't receive a new phone. When I voiced my dissatisfaction, I was told that they had simply forgotten. This was deeply upsetting because I had to pay R1077 and an additional R1500 excess to replace my ****** phone. I tried to work out an agreement where I would pay R200 a month as I could not afford the entire amount all at once and they could increase monthly premiums and vodacom REFUSED. Insurance had been paid without fail every month up until my phone was ******.</p>