Horrible Vodacom Customer Service via cellphone upgrade online

<p>Good Day,</p> <p>I have a contracts with vodacom and the one was ending in June and so I opted to do an upgrade online last week and my phone was delivered on Tuesday, to my suprise there was no simcard included and I phoned vodacom to explain that situation, firstly getting hold of them was a mission and when I did they would hang up on me once I start explaining my story that I have received my parcel yet there was no simcard and the simcard that needs to be installed on this new phone is not the same with the one I have on my current phone. I spoke with a couple of consultants taking me back and forth with no assistant at all, not helping me with anything but just wasting my time, i was eventually told to buy the simcard and send them a proof of purchase and I will refunded in 7 working days, I mean really now I must use my own money and time for their mistake of which they aren't willing to take a fall on, they just hanged on me like that since whole day yersterday trying them with no luck, this other lady promised to phone me before 4 and guess what nothing at all. I sent an email to them no response, i chated to an agent on an online vodacom chats via internet still no help. Today this morning I called them again, was told the consultant that assisted me is busy on the call but they still insisting that they won't be able to deliver a simcard alone I must just buy it and request a refund. I am really not happy, I am an angry customer to vodacom, I now don't even want this phone of theirs I cant be binded in anotther 24 month contract with such UNPROFESSIONAL PEOPLE, no ways I refuse they need to up their game otherwise they will lose all of us, I will inform everyone I know about this TERRIBLE SERVICE FROM VODACOM...up to now I have a phone that I am not using yet they will wanna debit into my accout. PLAESE I NEED NTERVENTION, VODACOM MUST STOP THIS NONSENSE!!!!!</p>