Horrible Vodacom Customer Service

<p>Last year I bought a phone online from Vodacom...all was well until I one day dropped the phone broke its LCD. I took the phone to Samsung for repairs and they couldnt help me without producing a proof of purchase and didnt wanted to accept an account statement. I then called vodacom customer care to ask for a copy of my contract and they PROMISES that they would forward it to me within 7days. When that didnt happen I called again after 2weeks and they made the same promise but never delivered. I called two more times and in a those instances they kept promising that I would get the copy my contract within 7 working days. I made my 1st call in FEBRUARY and the last one was earlier this month. I have ran out options now. what I am to do??? should I cough out R2000 and pay for my repairs while my manufacturer is willing to do it for me for FREE????</p>