HORRIBLE VODACOM CONSULTANTS HARASSING THEIR CUSTOMERS

This isn't the first time I have to publish a bad review about Vodacom for their bad service. They are harassing my mother by saying that she owes them money when we have proof that payments have been made. My mom has been to their shop in Vangate mall and was put through to the call centre, and still no help and the situation is still not resolved. They advised that I accepted a router and my mom's behalf last year and it was sent out to our address but nothing was received, and this we advised them. When we asked to which address it was sent they couldn't answer but still bills my mom. They just called now again saying she owes them R1700.00 and when she asked for what and got upset the consultant put the phone done and sent a message to her phone stating that "Your payment arrangement with Vodacom has been captured successfully. WHAT DAMN ARRANGEMENT WAS MADE, VODACOM? You guys are a bunch of unprofessional, lying, rude and useless people that *****s from your customers on a regular basis, no wonder you guys ratings are always so bad. Please get someone to contact me urgently so that we can sort this out or I will be going to the OMBUDSMAN..............