DR
Desire R
1 reviews | Active since Jan 2021
06 Jan 2021, 17:33
Horrible Vodacom Client service
Two years ago I was caught out by a telemarketer for Vodacom to take a contract that I did not want. This, due to a misunderstanding of what she was offering. I have since contacted Vodacom Client services numerous times to ask for the voice recording. The two years ends at the end of this month and I have been paying for a contract that I have not used.
Further, now my Mother has a contract "renewed". She clearly told the caller SHE DOES NOT WANT A CONTRACT. Once again, even after Twitter complaints, we are still waiting for the voice recording and for someone to actually assist her.
I am appalled at the service Vodacom gives. Once they have you as a customer they just don't give a damn anymore.
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Replies (3)
Vodacom's replyOfficial
07 Jan 2021, 07:23 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Jan 2021, 07:23
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
DR
Desire R's updateReviewer Update
07 Jan 2021, 14:38No email received.
And how did you expect to make contact if you do not have my contact details?
And how did you expect to make contact if you do not have my contact details?
DR
Desire R's update07 Jan 2021, 14:38
Reviewer Update
No email received.
And how did you expect to make contact if you do not have my contact details?
And how did you expect to make contact if you do not have my contact details?
DR
Desire R's updateReviewer Update
07 Jan 2021, 15:22I have received your email. Thank you. I have given my Mothers contact number (the number in question) but I refuse to answer the security questions asked via email. You can phone her directly and ask her the security questions.
DR
Desire R's update07 Jan 2021, 15:22
Reviewer Update
I have received your email. Thank you. I have given my Mothers contact number (the number in question) but I refuse to answer the security questions asked via email. You can phone her directly and ask her the security questions.