Horrible Vodabucks store service

I made a TV purchase on the Vodabucks store on the 27th of November 2020. Got an SMS informing me that I should expect delivery in 5 -7 working days. That never happened. I called Vodacom after that (10 December) and was told that there was a problem with stock. I might still get the TV or I might be getting a refund. They can't confirm. The agent said She will call me the next day at 11:00 to tell me. That never happened. I made another follow up and I still could not be provided with a clear answer. I made another follow up, where I requested a refund. The agent assisted me with that and said it will take about 2 weeks. 19th of January 2021 today I make a follow up and I am informed that the was no record of a request for refund. That the last escalation was on the 10th of December.

This has been a very disappointing and frustrating experience with the Vodabucks store. The service has been bad and poor. I would definitely not recommend them for their Black Friday specials. There's still a lot that needs to be changed by the company.