MJ
Megan J
1 reviews | Active since Dec 2010
25 Feb 2021, 10:59
Horrible upgrade service
As usual horrible customer service from Vodacom, I have 5 contracts with vodacom and been a customer for over 20 years and constant issues. I upgraded and the incorrect phone was put through and absolutely no support, call keeps getting cut and then told there is nothing they can do. Really vodacom I know I am one of millions but it's customers like me that has kept you going all these years. I'm ready to cancel all of my contracts with immediate effect.
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Replies (2)
Vodacom's replyOfficial
25 Feb 2021, 11:01Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply25 Feb 2021, 11:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MJ
Megan J's updateReviewer Update
26 Feb 2021, 09:16As of yet I have not received any confirmation of this and have not been contacted to ask what color phone I would like and that the phone is the correct one.
MJ
Megan J's update26 Feb 2021, 09:16
Reviewer Update
As of yet I have not received any confirmation of this and have not been contacted to ask what color phone I would like and that the phone is the correct one.