horrible upgrade expeiance

I called Vodacom 082 178 44 on the 1st of August to place the order for one of my lines. I was advised for the top up uchoose 110 I will get a huawei p8 lite was avaliable in white for R149 per month. The consultants advised the phone was avliable on ock and I will receive my phone in two days time. after the promised two days I had no recieved anyting or hear anything from them... I then called vodacom and I found someone else and they advised me the phone was no avaliable, my order was on back order.They are waiting for the huawei to deliver the stock. I kept on calling through put the whole month and I still did not get the phone.

On the 6th of August I called again and got through to Ashley whom I expressed my anger and dissapointment regarding this whole issue, he apologised and advised the initial consult was in and accident and was off the hole month that is why I was not assisted. I requested to spek to the manager he told me, he will be able to assist me. He then went on to ask me what type of a phone I am looking for. I told him about payment pln I was initially offered and I want a phone tha is offered under that. He told me about LG K10, I told him the phone is being used by my brher he needs to call and explain all the feues to him and ask if he wants that and offer any other option to him. he put me on hold and discussed everything with him and them got back to me and confirmed the delivery address.

After the conversation I asked my brother to confirm what he just offered he responded and advised its a k10 and i googled the phone. Two days later a k4 arrived.When it arrived I qustioned myself however i coundnt be sure so I waited to take it to my brother to confirm if its the right phone. I was ablle to go home on the weds the 13th of September 2017. He immediatetly told me that is def not the phone he ordered.They advised him it was only avaliable in black only and this phone is tatanium its not black. I immediatetly called vodacome and advised them.The consuktant I spoke to old me this needed to be sorted out by Ashely they will send him the message to call me back. in the afternoon same day i called bak because he did not call me.I was told he is not there he went to training they will send him a message. The lady that I initially spoke to confirmed the order that was nooted on the system was k10 not k4 they will send a message to ashley to sort it out.

The next day I called again and eventually got transfered to ashely, he tried to deny that he made he misake i didnt hear clearly. He told me about the k4. I dont know anything about LG phones, I know about galaxies and iphones thats why when i initially received this package i was not too sure wha is what. He told me how he already pulled the call and he did tell me its a k4, howevr since the client is no hppy with the phone he will arrange for the phone to be picked up. firsly I do not appreciate him trying to make me sound ike I dodnt kknpw what I am talking abut. Until the 6th I had never heard of k10 where will i thumb suck it from?\

Anyways he assured me they will come pick it up because the client is not happy with the product..Today is the 20th of September and I still have the phone with me.I take it to work everyday expecin them to come pick it up...dololo...

Today(20/09/2017) I called in and unlucky for him I got through to him and he again **** and said he has arranged for the pick.. Asked me to hold while he gets the v1p number or me because the phoone will only be picked up after hat has been issued. I was placed on hold for 10 minutes. He came back gave me he tracking number for ram and the vodacom admin email address to ask about he v1p number.that was at 10 in the morning.

At 14:30 they responded telling me the was never a pick up arranged. aske for the nuber in question and the pick up address. This infuriated me big tim. I felt like I could hit someone because this is enouh now. How the hell does is take so long to get an ugrade right???? The debit order every month goes through SUCCESSFULLY like clock work, however when I need service this is what I get..

Please sort this out before I have stroke from this horrible service.

Please pull all the calls I have been making to vodacom and listen to the service ashley has been rendering and decipilne him..He is coming to a recorded line and lying to me and what to make me feel like I am crazy in the process. He repeatetly **** to me elling me he has arranged to collect the phone however no such arrangement was done.. I sick of his service..its ****ing me off because in all the +15 years I have been with vodacom I have never been given such a run arund to get a phone for a contractt I am paying..

I cannot wait to hea from you....