HORRIBLE, UNTRAINED, *********** STAFF

If I could give a zero star rating, I would. I have spent the last 45 minutes trying to cancel my contract with Vodacom. I went into the Vodacom store at Cresta Shopping Mall to enquire whether I would need to formally cancel my contract, either via the telephone or email. I was told that this would not be necessary and that I would NOT be debited at the end of the month. To my surprise, my account was, in fact, debited. I have spoken to 3 different agents - all telling me that the VODACOM EMPLOYEE GAVE ME FALSE INFORMATION and that I would need to pay at the next billing cycle for my contract to be cancelled. Needless to say, as a customer, I AM FURIOUS! The combination of ridiculous hold times, my calls being cut all 5 times in a row and now, being told that I need to pay for a contract that's term has come to an end is insane! The 2 agents that I spoke to were awful and completely unhelpful. The last gentleman who tried to help me placed me on a excessively long hold. I just want to cancel my contract.