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Clarence D

1 reviews | Active since Dec 2014

02 Jun 2025, 12:35

Horrible turn around time and no help

I raised a ticket for fibre that the internet is not working and all I got told that it take 48 to 72 hours to resolve. This is urgent and there is no assistant. I called the second time and requested to speak to a supervisor and got told no one is there to assist as they are working from home and I need to log a new ticket. This frustrating 😤

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Replies (5)
Vodacom
Vodacom's reply02 Jun 2025, 14:08
Official
 Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team 
 
CD
Clarence D's update02 Jun 2025, 14:38
Reviewer Update
Still waiting for assistance and Vumatel can't help us because of Vodacom poor service and too waiting 48 to 72 hours is horribly poor service
CD
Clarence D's update03 Jun 2025, 07:44
Reviewer Update
Another day without internet, because of poor turn around time to resolve issue
CD
Clarence D's update03 Jun 2025, 15:52
Reviewer Update
They came and found the fault But line is now still inactive
CD
Clarence D's update04 Jun 2025, 18:45
Reviewer Update
Attended with difficulty as turn around time is still concerning if a future issue arises